Frequently Asked Questions

General Questions

We don’t do repairs on pottery, but we know some people that might be able to help, depending on the piece you want repaired. Contact us with the details of your piece, and we’ll try to put you in contact with someone.

Tag: repair

We try to keep all of our high demand items in stock at all times. For others, we have a handy “Join Waitlist” button on the product page. Simply pick the product, the size, and the pattern you want it in. Click the “Join Waitlist” button and put in your email address and how many of that item you’re looking for, then hit “Email me when available”. This will send a message to us, letting us know exactly what you’re after. As soon as we replenish our stock of that item, an email will be sent to you letting you know that it is back in stock. Please be aware: joining the waitlist does not reserve items for you and they will be available on a first come, first serve basis. However, the email you receive will have a link to purchase the item, so you can quickly buy it before it goes out of stock again.

Due to the expense and the difficulty of ensuring that our product can travel those distances without being damaged, we only ship to addresses in the continental United States.

We tried it out and found that the service doesn’t integrate well into our system, costing us unnecessary time and effort. We instead use Stripe for our payments, and we are very pleased with how that service works for us. We have no plans to add a Paypal option in the near future.

Due to security reasons, we cannot accept credit card numbers over the phone. It’s better for everyone if we never see or hear your personal information. Our website and shopping cart are SSL certified, and we process all payments through Stripe.

While we do occasionally make custom pottery for people, it really depends on what the project is and how busy we are in our regular production cycle. Keep in mind, there are less than 10 full-time employees at SCP, and we do a lot of wholesale orders, so that leaves us very little time to tackle side projects. If you have something in mind, contact us with details on the project, including when you need the item(s) by, and we’ll get back to you to let you know if we or anyone else can handle the project.

We used to teach classes at our former location, but we do not currently offer any pottery classes, although it is something we are interested in doing again in the future. Sign up for our newsletter and we will announce to everyone when we start offering classes again.

All of our pottery is food safe and our glazes are lead, cadmium, and barium free. Please see our care and use page for more details.

Aurora, Luna Verde, and Nebula are all tricky glazes to get right in the kiln. They are prone to bubbling and pitting more than the other patterns. For this reason certain forms and sizes, all of which are at higher risk of loss than normal, are not available in these patterns.

It would be great if we could get that level of consistency, but we cannot. Everything being handmade means that there are variations and and differences between kiln firings and even within sets of items. When you order our dishes, we do everything we can to find a “matching” set for you at that time. However, there is no way for us to exactly match what you have in your home with what we have here. Our customers largely enjoy the handmade touches and variations in our pottery, but if that doesn’t sound appealing to you, please think carefully before purchasing.

We no longer have a physical gallery where we sell our work. The store that was in Dripping Spring, TX is now closed, and the manufacturing side of the business has moved into Austin. We do have many galleries all across the country that stock our work, so there’s a good chance that you can find our work somewhere close to you!

All of the pottery here is hand thrown using pottery wheels, and is never slip cast or mechanically produced. This means that although we throw our work to strict specifications, there will always be variations in the size and shape of each item. Also, we glaze and decorate all of our work by hand with recipes developed and perfected in-house over many years. Even though we strive for the most consistency we can manage, there will be color and pattern variations in our pottery, even among sets of items.

Sorry, but we only sell and ship within the continental United States, and have no plans the change that in the near future.

Our stoneware is not designed to go into the freezer, and doing so may result in cracks and splitting, especially when filled with a liquid.

All of our stoneware is dishwasher safe, and it is actually recommended to put your pottery through the dishwasher periodically to ensure no bacterial buildup on crazed surfaces.

Our stoneware is oven safe when placed in a COLD oven that is then brought up to temperature. Placing a cold piece of pottery into a hot oven can cause it to crack and break from the sudden temperature change. Our stoneware is also microwave safe EXCLUDING our plates. Heating food on our plates can create concentrated hot spots that stress the pottery, causing cracks. Also, certain glaze patterns will heat up quickly and may be hot to the touch, so take care when removing pottery from the microwave.

None of our forms should ever be placed on a stove top or open flame, as this will result in cracks and breakage.