Aurora, Luna Verde, and Nebula are all tricky glazes to get right in the kiln. They are prone to bubbling and pitting more than the other patterns. For this reason, we do offer specific items in these patterns.

Our mugs are all designed to hold approx. 12 oz of liquid. However, the straight mugs and the flare mugs tend to hold more liquid (approx. 14-15 oz). Also, the handmade nature of our work means that each mug will be slightly different in terms of the exact volume that it holds. While many of our customers are OK with these natural variations, if you require your drinking vessel to hold a very specific volume of liquid, please consider this before purchasing.

We very rarely do commission work for individuals. Keep in mind, there are less than 10 full-time employees at SCP, and we do a lot of wholesale orders, so that leaves us very little time to tackle side projects. If you have something in mind, contact us with details on the project, including when you need the item(s) by, and we’ll get back to you to let you know if we or anyone else can handle the project.

We don’t do repairs on pottery, but we know some people that might be able to help, depending on the piece you want repaired. Contact us with the details of your piece, and we’ll try to put you in contact with someone.

All of our pottery is food safe and our glazes are lead, cadmium, and barium free.

Our stoneware is oven safe when placed in a COLD oven that is then brought up to temperature. Placing a cold piece of pottery into a hot oven can cause it to crack and break from the sudden temperature change. Our stoneware is also microwave safe EXCLUDING our plates. Heating food on our plates can create concentrated hot spots that stress the pottery, causing cracks. Also, certain glaze patterns will heat up quickly and may be hot to the touch, so take care when removing pottery from the microwave. For more information, please refer to our care and use page.

All of our stoneware is dishwasher safe, and it is actually recommended to put your pottery through the dishwasher periodically to ensure no bacterial buildup on surfaces.

None of our forms should ever be placed on a stove top or open flame, as this will result in cracks and breakage.

Our stoneware is not designed to go into the freezer, and doing so may result in cracks and splitting, especially when filled with a liquid.

Yes, we’re thrilled to announce that we now offer pottery classes and workshops! Whether you’re a beginner or looking to refine your skills, our experienced potters are here to guide you through the creative process. Check out our events calendar to find upcoming workshops here, and for detailed information about our classes, explore our workshop page here. We look forward to crafting with you!

No, we do not offer a “Paint Your Own Pottery” service where customers can come in to paint / glaze bisque ware. However, we do offer a variety of workshops that provide hands-on pottery experiences. Please check our workshop schedule for more details.

1. Cancellations & Refunds:
   
   7+ days before workshop: Full refund
   
   Less than 7 days before: No refunds
   
   Studio Credit (Goodwill): If you cancel within 7 days, we may offer a studio credit only if your spot is filled. Credit is issued at our discretion based on capacity.
   
   Missed Workshops: No-shows forfeit payment. No refunds or credits.
   
   Transfers: You may transfer your spot to a friend at any time before the workshop. Please email us the new participant’s name and contact info.

Yes, indeed! We’re excited to share that we’ve opened a new gallery space right here at our studio in Austin, Texas. You’re welcome to visit us in person, we are located directly behind Austin Pets Alive Thrift Store. Explore our handmade creations Monday through Friday, from 10 am to 5 pm. For those not in the Austin area, fear not! Our pottery is also available at numerous galleries across the United States. If you’re looking for a location near you, don’t hesitate to email us, and we’ll be happy to assist you in finding the nearest gallery that carries our work.

It would be great if we could get that level of consistency, but we cannot. Everything being handmade means that there are variations and differences between kiln firings and even within sets of items. When you order our dishes, we do everything we can to find a “matching” set for you at that time. However, there is no way for us to exactly match what you have in your home with what we have here. Our customers largely enjoy the handmade touches and variations in our pottery, but if that doesn’t sound appealing to you, please think carefully before purchasing.

Our approach to restocking has evolved to better serve our customers. While we aim to keep our high-demand items readily available, for others, you’ll notice a message saying ‘Available on backorder’ next to the product. This means that when you make a purchase, your order will be placed into our production queue. On average, this process takes about 4-6 weeks for completion, though occasionally it may be shorter. Please note that this time frame is an estimate, as the handmade nature of our pottery may lead to slight variations in production times. Once your order is ready, we’ll promptly notify you for shipping or pickup. Thank you for your patience and understanding as we craft your unique pieces!

We ship all of our products via UPS ground. above is a map with transit times from our zip code. Please add 2-3 business days for processing time.

For the time being, we’re only offering our top 6 patterns directly through the web store. We have other patterns that are still offered wholesale to retailers around the country. If demand for certain patterns is high enough, we will consider adding more patterns in the future. In the mean time, please take a look at our Store Locator page to see if someone near you carries the item in the pattern you are looking for.

All of the pottery here is hand thrown using pottery wheels, and is never slip cast or mechanically produced. This means that although we throw our work to strict specifications, there will always be variations in the size and shape of each item. Also, we glaze and decorate all of our work by hand with recipes developed and perfected in-house over many years. Even though we strive for the most consistency we can manage, there will be color and pattern variations in our pottery, even among sets of items.

Due to security reasons, we cannot accept credit card numbers over the phone. It’s better for everyone if we never see or hear your personal information. Our website and shopping cart are SSL certified, and we process all payments through Stripe.

We only sell and ship within the continental United States, and have no plans the change that in the near future.

Our policy lasts 30 days* Please read over our Shipping Policy to determine if your order is eligible for a return.

We use Stripe for our payment processing. We do not have any plans for using Paypal at this time.

Due to the expense and the difficulty of ensuring that our product can travel those distances without being damaged, we only ship to addresses in the continental United States.

Keep in mind that we make every piece to order, and each piece has to go through several stages before it’s ready to ship. We are currently quoting 4-6 weeks as a lead time for all orders.

• When an item is out of stock, it means we try to keep a standing inventory of the item available to purchase right away, but you can still purchase the item if it isn’t currently in stock, and we will make it and send it to you ASAP (usually 4-6 weeks).
• On-demand items are items that we don’t keep in inventory, so they are always out of stock, but will be produced right after purchase.
• 4-6 week lead time on all out of stock items.
• Orders with in stock and out of stock items will be sent when the out of stock items are available to ship.
• Pickup orders for out of stock items will have to be scheduled when all items are completed, so when choosing your pickup date/time, simply pick the next available time slot on the next available day, and we’ll contact you when your order is complete.
• Pickup orders with a mixture of of in stock and out of stock items can be scheduled like normal for the in stock items, but then the out of stock items will have to be scheduled for pickup when they are completed.

You can review our terms and conditions and privacy policy by visiting this page.
You can also review our terms and conditions before purchasing from us in your shopping cart.

You can read our privacy policy by clicking here.

If you have already registered for a wholesale account, and been approved, then you can get access to wholesale pricing on our web shop by logging into your account with the username and password you created during registration. After that, you can shop one of two ways: either from our regular shop page or from our quick order form. The quick order form is especially helpful once you become familiar with our product line to help you navigate our products and put together and order faster.

If you represent a business who is interested in carrying our work in your shop or store, simply head over to our wholesale registration page and fill out the form. Once you have sent your request, we will be notified and will begin reviewing your information. We will then reach out to you with any follow-up questions or concerns. Once you are approved, you will be notified via email, and you will have access to wholesale pricing on our website and be able to use our wholesale order form to place your order. Please be patient, as this process could take several days for us to complete depending on how busy things are when you submit your request.

While we will try to make every effort to review your application as soon as possible, it could take up to 5 days depending on how busy we are and if we have any follow-up questions for you after reading your application.

We currently accept checks and ACH payments through Intuit Payments. We are looking possible ways to accept credit cards in the future, but we currently do not accept credit cards at this time. All partnerships have NET 30 payment terms.